Policies
Reservations and Payment
To sign up for a Ciclismo Classico tour, call us at 1-800-866-7314 or sign up online at ciclismoclassico.com, and charge the $500 deposit to your Visa or MasterCard. Balances are due 90 days prior to departure. Upon receipt of your deposit and signed tour participant agreement, you will receive a comprehensive pre-departure packet that will get you ready for your trip. Because many of our tours fill up six months in advance, we suggest reserving early. Furthermore, the sooner you decide on a tour, the more time you will have to read through our materials and prepare yourself for this unique travel experience.
Accommodations
Prices shown are based on double occupancy. If you would like your own room, there is an additional single supplement charge. A limited number of single rooms are available on all tours, so please call for availability. Note: In Europe, single rooms are often smaller than double rooms even though they cost more per person. If you would like us to provide you with a roommate, we will do our best to make a suitable match; doing so is usually not a problem. If you sign up at least 90 days in advance and request that we find you a roommate, fifty percent (50%) of the single supplement charge will be added to your tour price at the time of booking. If we are able to find you a roommate, there will be no single supplement charge. If we are unable to find you a roommate, you will receive a single room at only fifty percent (50%) of the single room charge. If you sign up within fewer than 90 days of the tour departure, the single supplement charge will apply. Please understand that many of our hotels charge the same for single and double rooms, especially if the hotel is full.
Participant Responsibility
We will gladly answer questions to help you select a tour or provide you with names of past participants who will candidly describe their experience with Ciclismo Classico. However, our guests have the responsibility to select a trip most appropriate to their physical abilities and interests, to carefully read all of the detailed pre-departure information before leaving and to be in sufficient good health to undertake the trip.
Children on Family Trips
To ride in the van, children under 8 years old must be accompanied by a parent. Children under 4 years old or weighing less than 40 pounds are required to be in a child’s car seat in the van. Children weighing 40-77 pounds must use an adaptor or booster seat. Ciclismo Classico does not provide these seats; parents are responsible for bringing their own.
About Group Travel
Travel within a group invariably involves compromise to accommodate diverse desires, travel goals, personalities and the physical abilities of all group members. Ciclismo Classico leaders may be required to improvise and exercise good faith, use discretion and/or make decisions based upon group consensus. These decisions may not always please each individual, but they are intended to satisfy the desires of the larger group.
Changes to the Itinerary
Due to circumstances beyond our control, Ciclismo Classico may have to make partial changes to the stated itinerary. Every effort is made to keep changes to a minimum, and our standard of quality is always maintained.
Service Responsibility
Ciclismo Classico will not assume responsibility for any overseas company or person who fails to provide services that have been contracted for any of its tours. (In the case of such an event, alternative services will be sought.) In rare instances, we may ask a traveler to switch to another trip from one that has logistical problems or too few participants; we will attempt to notify you at least 60 days before the departure date.
Cancellations and Refunds
We reserve the right to cancel any trip, for any reason, at any time prior to departure. In this case, refund of any payments received constitutes full settlement. All requests for refunds must be submitted in writing as soon as possible to Ciclismo Classico. Exceptions to our cancellation policy cannot be made for any reason, including weather or personal emergencies. There is no refund for unexpectedly leaving a trip early or arriving late. Ciclismo Classico does not recommend the purchase of nonrefundable airline tickets. Cancellation fees are determined as follows:
| Days prior to departure | Cancellation fee |
|---|---|
| 90+ | $250 administrative fee |
| 61-90 | Loss of the $500 deposit |
| 45-60 | 50% of trip price |
| 30-44 | 100% of trip price; you may apply 35% of payment to a future trip departing within one calendar year of cancellation date |
| 15-29 | 100% of trip price; you may apply 15% of your payment to a future trip departing within one calendar year of cancellation date |
| 0-14 | 100% of trip price |
You may transfer your trip deposit to another departure in the same tour season up to 90 days before your original departure for a $100 per person transfer fee. Prices quoted are based on the international exchange rate in July 2010 and are subject to adjustment without prior notification in the event that those rates change.
